On The Playlist — Weddings, Corporate, Events
Legal

Privacy policy

Last updated: 18 August 2026

On The Playlist respects your privacy and is committed to handling personal information fairly, transparently and securely.

This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have.

1. Who we are

On The Playlist is a trading name of SYNC-QUEST LTD, a company registered in England and Wales under company number 15923335.

For the purposes of UK data protection law, SYNC-QUEST LTD is the data controller for the personal information described in this policy unless otherwise stated.

You can contact us about privacy or your personal information at: hello@ontheplaylist.co.uk

2. Information we collect

Depending on how you use On The Playlist, we may collect:

  • Enquiry information — your name, email address, telephone number, event date, venue or location, event type, approximate guest numbers and information included in your enquiry.
  • Booking information — information required to arrange and manage your event, including contact details, venue details, event timings, services booked, payments and booking communications.
  • Event-planning information — information you provide through your account or Get On The Playlist, including music preferences, Must Plays, Do Not Plays, special moments and other information relevant to planning your event.
  • Guest submissions — where a guest uses an event link, we may collect their first name and track suggestion together with limited technical information required to operate and protect the service.
  • DJ and supplier information — where someone applies to join or works with the On The Playlist supplier network, we may collect contact details, professional information, availability, rates, insurance information where provided, payment details and information required to administer bookings.
  • Payment information — information about payments and transactions. Where payments are processed by a third-party payment provider, we do not necessarily receive or store your complete card details.
  • Technical information — such as IP address, browser/device information, security logs and information about use of our website.
  • Cookie and analytics information — information collected through cookies or similar technologies where those technologies are permitted or you have provided any consent required.

3. How and why we use personal information

We may use personal information to:

  • respond to enquiries and prepare quotations;
  • take steps requested by you before entering into a contract;
  • create, administer and deliver bookings;
  • allocate and brief DJs and any separately booked performers;
  • operate customer accounts and Get On The Playlist;
  • communicate with customers, guests, venues and suppliers about an event;
  • process payments and maintain financial records;
  • provide customer service and handle complaints;
  • maintain the security and proper operation of our website and systems;
  • prevent misuse, fraud or unauthorised access;
  • comply with legal, tax and accounting obligations;
  • establish, exercise or defend legal claims; and
  • send marketing where permitted by law.

UK GDPR requires us to identify an appropriate lawful basis for each purpose. The relevant bases may include contract, steps taken at your request before entering a contract, legal obligation, legitimate interests and consent, depending on what we are doing.

Where we rely on legitimate interests, those interests may include operating and improving our business and services, protecting our systems, administering events, preventing misuse and dealing with legitimate business or legal matters. We consider whether those interests are proportionate and whether your rights and interests override them. ICO guidance requires businesses relying on legitimate interests to justify the processing and balance it against people’s rights and expectations.

4. Get On The Playlist and guest data

  • Get On The Playlist allows customers and, where enabled, their guests to contribute to the musical planning of an event.
  • Customers may submit music preferences, Must Plays and Do Not Plays.
  • Guests may be invited to submit a first name and track suggestion using an event link.
  • Guest submissions are used for event planning and may be visible to the customer, the assigned DJ and authorised OTP personnel as necessary to provide the service.
  • We do not intend guest pages to expose customer contact details, pricing or internal booking notes.
  • Guest Picks are suggestions and are not guaranteed to be played.
  • Please do not include sensitive or unnecessary personal information in a song submission or other free-text field.

5. DJs and other event suppliers

  • Where necessary to deliver a booking, we may share relevant event information with the DJ or other performer/supplier assigned to the event.
  • We only intend to provide information reasonably necessary for them to prepare for and deliver the booking.
  • Our supplier arrangements require DJs handling OTP booking data on our behalf to use that information only for authorised booking purposes and to take appropriate steps to protect it.

6. Who we share information with

We may share personal information where necessary with:

  • DJs and other suppliers assigned to an event;
  • venues and relevant venue contacts;
  • website, database and hosting providers;
  • email and communications providers;
  • payment processors;
  • accounting and professional advisers;
  • IT, security and support providers;
  • regulators, courts, law-enforcement bodies or other authorities where required or permitted by law; and
  • another organisation in connection with a genuine restructuring, sale or transfer of our business, subject to appropriate safeguards.

We do not sell personal information to advertisers.

Service providers acting on our behalf are expected to process information only for authorised purposes and subject to appropriate contractual protections.

7. International transfers

  • Some technology or service providers may process or store information outside the UK.
  • Where personal information is transferred internationally, we will use an appropriate mechanism required by UK data protection law, where applicable, such as UK adequacy regulations or appropriate contractual safeguards.
  • You may contact us if you would like further information about safeguards relevant to your personal information.

This section matters because ICO privacy guidance requires organisations to tell people about relevant international transfers and safeguards.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, tax, dispute-resolution and record-keeping requirements.

In particular:

  • Enquiries are retained for a reasonable period while the enquiry remains active and for an appropriate follow-up period afterwards.
  • Booking and transaction records may be retained for the period reasonably required for contractual, tax, accounting and legal purposes.
  • Event-planning information is retained while required to prepare for and deliver the event and for a reasonable period afterwards for customer service, dispute resolution and record keeping.
  • Guest submissions will not be kept longer than reasonably necessary for the relevant event and legitimate post-event administration.
  • Marketing information may be retained while you remain subscribed or while we are otherwise lawfully entitled to contact you. We may retain limited suppression information after an unsubscribe so that we can respect your request not to receive further marketing.

Retention may be longer where reasonably necessary to establish, exercise or defend legal claims or where we are required to keep information by law.

9. Marketing

  • We may send marketing emails or similar electronic communications where you have consented or where another lawful route, such as the applicable existing-customer rules, permits us to do so.
  • You can unsubscribe at any time using the unsubscribe option in a marketing message or by contacting us.
  • For individual subscribers, ICO guidance generally requires specific consent for electronic marketing unless the existing-customer or “soft opt-in” conditions are satisfied. Those conditions include giving the person an opportunity to opt out when their details are collected and in every subsequent marketing message.
  • We will not make receiving optional marketing a condition of making an enquiry or booking.

10. Cookies and similar technologies

  • Our website may use cookies and similar technologies for essential functionality, security, preferences, analytics and other purposes.
  • Where consent is required, relevant non-essential technologies will not be used until the required choice has been made.
  • Further information should be provided in our separate Cookie Notice and through the website’s cookie controls.

11. Security

  • We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
  • No internet-based system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.

12. Your rights

Depending on the circumstances and the lawful basis involved, you may have rights to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request deletion of your information;
  • request restriction of processing;
  • object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent; and
  • raise concerns about how your information is being used.

These rights are not absolute in every circumstance.

You have the right to object to the use of your personal information for direct marketing at any time.

The ICO specifically requires the right to object to be brought clearly and separately to people’s attention.

To exercise a privacy right, contact: hello@ontheplaylist.co.uk

We may need to verify your identity before responding to certain requests.

13. Complaints

If you have concerns about how we use your personal information, please contact us first at: hello@ontheplaylist.co.uk

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

14. Children

  • Our services are intended primarily for adults arranging events.
  • Guests should not submit unnecessary personal information through Get On The Playlist. Where an event may involve children or young people, we will seek to minimise the personal information collected through guest-facing features.

15. Changes to this policy

  • We may update this Privacy Policy where our services, technology or legal obligations change.
  • The latest version will be published on this website with the date it was last updated.
  • Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

16. Contact

For privacy questions or requests:

On The Playlist
SYNC-QUEST LTD
Company No. 15923335

Email: hello@ontheplaylist.co.uk